Privacy and cookies

Citizens for Financial Justice is committed to protecting your data and your privacy. We aim to ensure that any information you give us is held securely and safely.

Please read this policy carefully, along with our terms and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

Citizens for Financial Justice is managed by six European non-governmental organisations (NGOs) – Christian Aid, Counter Balance,, Eurodad, Financial Justice Ireland and ODG.

If you have any questions about this policy or how your data is handled, please contact us.

Data protection

Citizens for Financial Justice takes data protection very seriously.

As you use our website, get in touch with us, or take part in our campaigns and activities, we collect information. This deepens our understanding of what you are interested in and helps us to improve the quality and relevance of all of our communications with supporters.

Citizens for Financial Justice will never share your information with another organisation for their own marketing purposes and we will never sell your information for any reason whatsoever. We know that this is important and want to reassure you that you are always in control of how we use your personal information in regard to marketing and fundraising activities.

We do however need to collect and use your personal information for carefully considered and legitimate business purposes, which will help to ensure that we can run Citizens for Financial Justice efficiently, raise funds effectively and deliver our programmes.

This policy will set out what data we collect, how we will use it, what the legal basis for this is, and outline what your rights are in respect of your personal data.

Cookies policy

What are cookies?

A cookie is an alphanumeric text file that is sent from a website and stored on your computer’s hard drive by your web browser. Cookies are essential for some websites to operate effectively but also to make your visit to a website a better experience, for example, by remembering who you are, so that when you visit again, it recognises you as a previous visitor.

How does Citizens for Financial Justice use cookies?

We use anonymous analytic cookies to track visits to our sites and routes around areas of our sites. As with other statistics about visitors to our sites, this tracking is anonymous and aggregate and does not relate to any information we might hold about individuals. This is in order to better understand how our websites are used and to monitor how our advertisements perform to enhance the online experience of our visitors.

Types of cookies

There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’.

First party cookies are cookies that are served directly by the website operator to your computer and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.

Third party cookies are served by a service provider on behalf of the website operator and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.

In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.

Categories of cookies used by Citizens for Financial Justice

  1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.
  2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
  3. Functionality cookies:These cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
  4. Targeting or advertising cookies:These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on our website and other websites.

We have assessed our cookies based on the ICC Cookie Guide. The majority of our cookies fall into the first two categories. However, we also use cookies on our webpages which are in categories three and four.

Third party cookies set by Citizens for Financial Justice

Google Analytics and Optimize 360

Google Analytics 360 is a web analytics service provided by Google inc. that enables us to measure how people use our website using cookies. We use this information to improve our website experience for website visitors and to measure the effectiveness of our online advertising. We can also use these cookies to serve relevant advertisements to people who have interacted with specific sections of the site, or to exclude those audiences from advertising.

For those site visitors who have explicitly opted in to Google’s data privacy policy, Google will associate your IP address with other data held by Google in order to identify you across multiple devices. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Google Optimize allows us to test variants of web pages and see how they perform against an objective that we specify. Optimize monitors the results of our experiment and tells us which variant has the best performance.

Other third party cookies

Citizens for Financial Justice also uses websites such as Flickr and YouTube to show image galleries and films. Pages from these providers may use cookies. As some of these services are based outside the UK and the European Union, they may fall outside the jurisdiction of EU and UK laws. Citizens for Financial Justice also maintains a presence on social media channels including Facebook and Twitter.

If you share content from one of Citizens for Financial Justice websites, a cookie may be used by the service you have chosen to use to share that content. Citizens for Financial Justice does not control these cookies. You should check the relevant third party main website for more information. Citizens for Financial Justice also uses digital tools to publish websites, for example Drupal. Citizens for Financial Justice does not control any cookies used by the providers of these digital tools.

Our website may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from Citizens for Financial Justice website is for Citizens for Financial Justice internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Cookies from advertisers

If you are concerned about cookies generated by advertisers, you can see which ones are being used on your machine and turn them off by visiting the Your Online Choices website. This website is supported by the Internet Advertising Bureau UK, the trade body for online and mobile advertisers.

You can also visit the Network Advertising Initiative opt out web page which will tell you which cookies are being used on your computer or device and opt out of them. Please note that separate devices have their own preferences, so you may need to change the settings on all desktop, laptop, tablet or mobile devices you use.

How to disable cookies

If you are using Microsoft Internet Explorer and you wish to block Citizens for Financial Justice’s website cookies, you can perform the following:

  1. On your browser tools menu, select ‘Internet Options’
  2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
  3. Type into the ‘Address of website’ field:
  4. Click on the ‘Block’ button
  5. Click on the OK button
  6. Find out more information about blocking or deleting cookies using Microsoft Internet Explorer.
  7. Other browsers:

Find out more detailed information on disabling cookies.